Sense PCA FAQ.

You can use ARC whenever you are writing a Sense Property Condition Assessment. ARC is set up for Commercial, Multi-Residential, Townhouse, Industrial, Enclosed Retail Mall and Strip Retail Mall buildings.

Yes. Anyone in your organization can open the Word document and use the assistant on it. They see the same suggestions and documents, and the assistant shows who authored the report.

1. Sign in to the web app and click Create report.
2. Choose the report type: Property Condition Assessment.
3. Start typing the site address and click it when it appears. The rest autofills.
4. Assign a project number. This becomes the project title, which is also the Word document's filename. You can delete it and write a custom one.
5. Optionally add a building or property name. Both populate in the report.
6. Upload your files, then click Upload.

Add the client in the report information step. Their details populate in the report automatically.

If the report covers more than one building, add each address in the report information step. There's no two-address limit, and you can remove any address you no longer need. You can also come back and update addresses or site information at any point after the report is created.

Open the report in the web app and drag and drop the new files in, exactly as you did the first time. The assistant picks up the new inputs automatically, so you don't need to download the report again.

• Drag and drop, click to select files, or add whole folders.
• Max file size is 150 MB. Anything larger is flagged and skipped.
• Duplicates are flagged, and the same file is never uploaded twice.
• There's no practical file limit. Some PCAs run 1,000+ files.
• The count at the bottom of the screen lets you verify everything landed.
• Processing takes 1 to 5 minutes, depending on file count and your wifi. The top-right counter shows the percentage.
• At 100%, click Export to download the Word document.

Open the Word document you downloaded from the web app, go to Add-ins, and open the assistant. Sign in if you aren't already. The report opens on the table of contents. Scroll past it and click into any section, for example Structural Frame, and the assistant starts working on that section. Two ways to move around:

• Follow cursor (default). The assistant tracks whatever section you're typing in. Use this for most of the report.
• The dropdown at the top. Jump to any section. The assistant jumps to the section you pick, but you still have to move your cursor there yourself.

At the bottom, Writing gives you suggestions and Inputs gives you the photos and documents for the section you're in.

Click Follow cursor. When it lights up blue, it's tracking you. If it still isn't, use the dropdown at the top to change sections. The assistant still works.

Suggestions are built from your Master Wording File and filled in with what ARC found in your photos, notes and documents. We update ARC whenever you let us know the Master Wording File has changed.

It's how confident the AI is in what it wrote, given the evidence it found. There are three levels:

• High. Confident in the suggestion. The claims should match the evidence provided.
• Medium. The claims and the evidence should match, but you'll likely have to fill in some information from the evidence provided.
• Low. The system couldn't validate that it found the right evidence, so there isn't enough to be confident in the suggestion.

Inside the suggestion itself:

• Bold text. Confident, backed by evidence.
• [FILL]. The assistant isn't confident enough to write this, so it's asking you to. This is usually where evidence was thin.

A low score isn't a reason to throw the suggestion out. It's a signal to open the evidence and check it before inserting, or to refine the suggestion.

• Refine rewrites it, for example shorter when the evidence is thin.
• Describe a change and submit it: "remove number of parking spaces," or "I know the PSI is 95, find the evidence to support it."
• Check the box when you only want part of a suggestion.
• The counter shows how many times a suggestion has been updated.
• Insert text drops it into the document, or copy it and paste as normal.

Then edit in Word like any other text and fill in the [FILL]s from what you saw on site.

Start with Refine, and prompt the system to find the evidence that backs the claims in the suggestion. If that isn't enough, go to Inputs and browse directly:

• Show photos. Scroll the section's photos and open any for a closer look.
• Show documents. Scroll the section's documents the same way.
• All sections. Open the dropdown in the assistant and choose All sections. Scroll through every input, or search a keyword.

Go to the Inputs tab at the bottom. It shows the inputs for the section you're currently in, ranked by relevance. Switch between Show photos and Show documents, and view documents full-size or as thumbnails.

By default, inputs are ranked by relevance to your current section, which the system sorts during upload. What you see first is what we've determined matters most for what you're writing. You can also:

• Sort newest to oldest, or alphabetically
• Filter by document type
• Search by keyword

Under All sections, relevance ranking doesn't apply, so only newest-to-oldest and alphabetical sorting are available.

Input selection isn't perfect. Two ways to find something:

1. Search it. In the concrete pavement section and the right photos aren't surfacing? Search "truck courts" and everything matching comes up.
2. Browse everything. Switch to All sections to scroll through every input you uploaded, photos or documents.

In the Inputs tab, open the section dropdown at the top and choose All sections. Clear the search bar if you have a term in it, or you'll still be filtered by it. From there, choose Show photos or Show documents and scroll through everything on the report.

Each section of the report starts with one photo box and a caption under it. Click into the section and the assistant shows the top 10 most relevant photos for it.

Click into a photo box, then:

• Insert photo and caption. Adds the photo and a pre-written caption.
• Insert photo. The photo only.

If a caption isn't what you'd say, edit it like you normally would in Word.

Open any photo in the Inputs tab to read its caption, copy it, zoom in, or read the photo summary.

Add photos the same way you always have in the Sense template. ARC hasn't changed this.

1. Insert rows in the photo table for each new photo and its caption. Don't copy the table.
2. Copy and paste the caption text into the new rows.

To see the table outlines, go to Table Design > Borders and turn on View Gridlines.

1. Place your cursor at the section number in the top left corner of the section.
2. Drag down to select the whole section, stopping before the next page.
3. Press Delete or Backspace.

The section's photos and documents stay available in the assistant. Choose the section from the dropdown to look back at them. Follow cursor won't bring you there, because the section is no longer in the report.

ARC can't merge two sections into one. If you combine them in Word, for example by retitling one section to cover both, the table of contents picks up the new title, but the assistant still treats it as the original section. Follow cursor shows that section's suggestions and inputs, so use the dropdown to see the other section's materials.

When you delete a section, Word doesn't renumber the remaining sections or update the table of contents on its own. Update the document twice, in this order.

Step 1: Renumber the sections

1. Click anywhere in the report body.
2. Press Ctrl + A to select the whole document.
3. Press F9. On some laptops this is Fn + F9.
4. If Word asks how to update the table of contents, choose either option and click OK.

The section numbers in the report are now correct. The table of contents still shows the old numbers until Step 2.

Step 2: Update the table of contents

1. Right-click anywhere in the table of contents and choose Update Field. Or go to the References tab and click Update Table.
2. Choose Update entire table and click OK.

The table of contents now matches the report: the deleted section is gone, and the section and page numbers are correct.

Why twice? The table of contents sits at the top of the document, so Word updates it before it renumbers the sections. The second update picks up the new numbers.

Tips

• In Step 2, always choose Update entire table. Update page numbers only leaves the old section numbers in the table of contents.
• Group titles at the top of each page (for example "5. SITE") don't renumber themselves. If you deleted a whole group, retype the number on each page of the groups that follow.
• Deleting the first section of a group (for example 2.1 Exterior Walls) also deletes the group heading on that page ("2. BUILDING ENVELOPE"). The rest of that group then numbers on from the group before it, so Curtain Walls becomes 1.8 instead of 2.2. To avoid this, keep the group heading line when you delete the first section.

• Close the assistant and reopen it. Click the x in the top right corner.
• Reload it. Click the i icon in the top right corner and hit Reload.

• Check the bottom of the Add field data page for a file-too-big flag.
• We don't accept files above 150 MB. You'll be notified when a file isn't uploaded.

• Reports can take 5+ minutes to process, especially if there are a lot of inputs or large files.
• If it hasn't been five minutes yet, wait.
• Refresh the page.
• If the report shows Failed, regenerate it. Click the three dots in the top right corner of the report details page and select Regenerate Report.
• If you are still experiencing issues, contact an ARC team member for support.